Frequently Asked Questions

Baltimore County Crisis Response System, Phone: 410-931-2214 First Call for Help—For referrals, Phone: 410-685-0525 or 211 Grassroots Crisis Line—For suicide intervention, Phone: 410-531-6677 Maryland Youth Crisis—For any type of intervention, Phone: 1-800-422-0009 Pharmacy Access Hotline—For pharmacy or medication access issues, Phone: 410-767-5800 or 800-492-5231 (toll-free, select option three) Postpartum Depression Hotline, Phone:1-800-773-6667 Sexual Assault and Domestic Violence, Phone: 410-828-6390

In your first appointment, we'll conduct an initial assessment to understand your needs and provide education on mental health treatment options. We'll also review our policies in detail, answer any questions you have, and prioritize your comfort and safety throughout the process. Please note: before your appointment, it is important that you complete any required forms and establish a profile to start your electronic health record. Your online profile is vital for scheduling appointments and exchanging treatment information with your provider. Whether you choose virtual or in-person appointments at our office in Towson, we're committed to supporting you on your mental health journey.

Attendance At Alliance Wellness Solutions, we emphasize that attendance is vital to executing your treatment plan effectively. Clients are responsible for contacting us at least 24 hours before any scheduled appointment for changes or cancellations, as this allows us to optimize our schedule and offer the appointment slot to another individual in need. If you need to reschedule or miss an appointment, please notify us as soon as possible. We understand that life can be unpredictable, and we will do our best to accommodate your schedule while ensuring the continuity of your care and treatment plan. Discharge The discharge process is tailored to each client's progress and treatment goals. Our providers will discuss the discharge plan with you, ensuring that it aligns with your needs and preferences. You have the right to request discharge from services at any time, and we encourage open communication about your treatment journey. Depending on your situation, we may offer follow-up appointments or check-ins after discharge to ensure a successful transition and continued support. Additionally, we offer virtual discharge planning sessions to create a comprehensive and personalized transition plan.

Billing and Insurance Payment systems are essential components of financial management in various sectors, particularly in healthcare and business. These systems facilitate the efficient processing and management of financial transactions related to services rendered and ensure timely and accurate payments. In healthcare, Billing and Insurance Payment systems play a pivotal role in handling the complexities of medical billing. They automate the generation of invoices, providing detailed breakdowns of medical services, procedures, and associated costs. Additionally, these systems interface with insurance providers to streamline the claims process, reducing errors and expediting reimbursement.

Patient Records Management is a crucial aspect of healthcare administration that involves the systematic collection, organization, and maintenance of comprehensive patient information. These records serve as a detailed repository of a patient's medical history, diagnoses, treatments, medications, and other relevant healthcare data. In modern healthcare settings, Patient Records Management has evolved from traditional paper-based systems to electronic health records (EHR) or electronic medical records (EMR). These digital systems enable healthcare providers to efficiently capture, store, and retrieve patient information, fostering improved patient care, streamlined workflows, and enhanced communication among healthcare professionals.

We are committed to addressing your concerns promptly and effectively. If you have any complaints, please forward them in writing through one of the following methods: Email: info@myalliancemh.com Phone: Call us at (667) 400-3679 Mail: Send your written complaint to our office at Alliance Wellness Solutions CEO, 920 Providence Road, Suite 101, Towson, MD 21286 We will acknowledge your complaint and strive to resolve it as quickly as possible. Thank you for helping us improve our services.

At Alliance Wellness Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services, including messaging services. Information We Collect Personal Information We may collect the following personal information from you: Name Email address Phone number Address Date of birth Health information Other information relevant to your mental health treatment Usage Data We may also collect information on how our website and services are accessed and used. This usage data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. How We Use Your Information We use the collected information for various purposes: To provide and maintain our services To notify you about changes to our services To allow you to participate in interactive features of our service To provide customer support To gather analysis or valuable information so that we can improve our services To monitor the usage of our services Information Sharing and Disclosure We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described in this Privacy Policy. We may share your information with: Service providers who assist us in operating our website and services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential Law enforcement or government officials if required by law or to comply with a legal process Other parties with your consent or as directed by your legal guardian Consumer information including phone numbers are not shared with any third parties/affiliates for marketing purposes. Please see SMS Usage FAQ for more information. Security of Your Information We strive to use commercially acceptable means to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we aim to protect your personal information, we cannot guarantee its absolute security. Your Data Protection Rights You have the right to: Access: Request a copy of your personal data we hold about you Rectification: Request correction of any inaccurate or incomplete data Erasure: Request deletion of your personal data under certain conditions Restriction: Request restriction of processing of your personal data under certain conditions Portability: Request transfer of your personal data to another organization, or directly to you, under certain conditions Third-Party Services Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.

By providing your contact information on this page, you consent to receive communications, including SMS and MMS messages, from Alliance Wellness Solutions. These communications may include information about your appointments, follow-ups, health reminders, and other relevant updates. Detailed Consent Information When you opt in to receive SMS/MMS messages through methods outside our website, such as in-person or over the phone, you will be informed about the type of messages you will receive, the frequency, and how to opt out. Specific SMS Opt-In To receive SMS/MMS messages specifically, please provide your mobile number and check the box indicating your consent to receive these types of communications. This consent is separate from any other form of communication consent (e.g., voice calls, emails). Compliance with Carrier SMS Policies Alliance Wellness Solutions adheres strictly to carrier SMS policies. We use SMS to provide important updates and reminders. Your consent is obtained through clear, specific opt-in language, and you are informed of how to opt-out. For more information on our SMS practices, please contact us at info@myalliancemh.com. Important Information Regarding SMS/MMS Communications: Information Sharing: SMS consent and phone numbers are not shared with any third parties/affiliates for marketing purposes. Message Frequency: The frequency of messages will vary based on your interaction and engagement with our services. Opt-Out: You can opt out of receiving SMS/MMS messages at any time by replying "STOP" or "UNSUBSCRIBE" to any message you receive from us. After opting out, you will no longer receive SMS/MMS messages, but you may still receive communications via other channels. Message and Data Rates: Standard message and data rates may apply to any SMS/MMS messages sent or received according to your mobile service plan. Please contact your mobile service provider for details. Privacy and Security: Your privacy is important to us. We take appropriate measures to protect the confidentiality and security of your personal information. However, please be aware that SMS/MMS messages are not encrypted and may be accessed by third parties. Content Restrictions: Our SMS/MMS communications comply with RingCentral’s content policies and are not used for sending any inappropriate, illegal, or prohibited content. This includes but is not limited to messages that are offensive, defamatory, harassing, misleading, or involve any unlawful activities. Support and Assistance: If you need help or have any questions regarding our SMS/MMS communications, please email us at info@myalliancemh.com. By providing your mobile number and opting into SMS/MMS communications, you acknowledge and agree to these terms and conditions.